We have several warehouses in Poland and always strive to achieve shorter delivery times. Normally, you will receive your packages within 4-7 working days. If your delivery address is in Germany, you can expect to receive your package within 3-6 working days based on our experience.
How quickly will I receive the battery after ordering? How quickly will I receive the battery after ordering?
We will arrange the shipping for your order on the next business day after your purchase. Generally, most of our packages are shipped from the warehouse in Poland. If you are located in DE or AT, you can usually expect to receive your packages within 3-6 business days. If your address is within the EU, you will typically receive your package within 4-7 business days.
How do you handle returns?
The customer can return a product or request a refund up to 30 days after receipt. Please keep the receipt or proof of purchase. We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If the refund is approved, the customer will be automatically refunded to the original payment method within 3 business days. Please note that it may take some time for the payment bank or credit card company to process and post the refund.
How do I track my order?
We will arrange the delivery of your order on the next business day after your purchase, and a shipping notification email with the carrier and tracking number will be sent to you automatically. You can track your order using the tracking information provided in the email.
PayPal If you choose PayPal during checkout, you will be redirected to their website where you can log in and complete the payment. For more information, please visit the PayPal website.
Orders and Returns
What are the shipping costs for returns of Noeifevo batteries?
The return shipping fee varies depending on the region and battery type. Please contact us so we can confirm the return shipping fee for your order.
Delivered but not received, where can I find my items?
If you have received the package but not the product, you can contact us at any time. We will do our best to help you locate the item. Contact us at sale@noeifevo.de.
If my package is damaged or defective, what should I do?
If you have received a damaged or defective package, please contact us immediately at sale@noeifevo.de and send us a photo of the damaged package and product. We will process your complaint as quickly as possible and find a suitable solution for you, including a refund or exchange.
